Selective Ops Support
(Soft TPA)
Scoped operational modules to reduce operational load, improve consistency, and help your team execute rebate-era workflows — without replacing your TPA. Consulting-first and platform-optional. We work alongside your TPA and existing systems.
Modular support. Clear boundaries. No PHI required.
Operational help where it matters most
Selective Ops Support provides targeted operational modules to strengthen execution: file readiness, exception routing, tracking cadence, and repeatable documentation. It’s designed to complement your current partner model — not disrupt it.
Lean teams with recurring operational backlog
When processes are shifting and you need a stable way to respond
without chaos.
Programs that need repeatability
When steps happen, but they aren’t consistently documented
or owned.
Organizations in
transition
When partners, tools, or workflows are changing and you need
stability.
We support specific modules. Your TPA remains your TPA.
What we support
Support is modular. We focus on operational steps that benefit most from clear controls and repeatable execution.
Intake & file readiness (process support)
Helping ensure inputs are complete and consistent before downstream steps.
Exception handling
& routing
Creating a practical queue approach with ownership and escalation.
Tracking & reconciliation support
Helping teams track progress to completion and reduce blind spots.
Documentation & SOP enablement
Turning “tribal knowledge” into usable SOPs and checklists.
Issue prevention & repeat patterns
Tracking recurring issues and implementing fixes that stick.
Operational cadence & reporting
Simple cadence for reviewing status, risks, and action items.
Pick modules. Keep boundaries clear.
This is not a “replace your TPA” offer. It’s targeted support where execution and repeatability matter most.
File prep & readiness
support
Standardize inputs and reduce preventable rework.
Exception queue triage (operational)
Create routing, ownership, and a repeatable response playbook.
Tracking cadence & status visibility
Standardize inputs and reduce preventable rework.
Documentation pack (SOPs + checklists)
Draft or refine SOPs and checklists that match reality.
Issue trend tracking & prevention
Identify top repeat issues and implement fixes that reduce recurrence.
Rebate-era workflow support (process-level)
Support changes in process and documentation as requirements evolve.
Engagement boundaries (clear guardrails)
What we do
- Support defined operational modules
- Help document and improve repeatability
- Provide cadence, reporting, and accountability artifacts
- Work alongside your TPA and tools
What we do not do
- Replace your TPA
- Provide legal advice
- Require or process PHI
- Promise specific financial outcomes
What you receive
A practical operational support package with repeatable artifacts and clear accountability.
Module-specific playbooks
Short, usable guidance for each supported module.
Cadence and status artifacts
Simple reporting structures for tracking progress and blockers.
Exception handling patterns (as applicable)
Documented routing and repeat issue reduction approach.
SOPs/checklists (as applicable)
Usable documentation aligned with real operations.
Ongoing recommendations
What to tighten next based on trends and recurring issues.
How it works
We keep engagements practical: clarify the operating model, document what matters, and deliver an action plan your team can execute.
Inputs we need
- Partner/tool landscape + owners
- Current workflow notes and handoffs
- Existing SOPs/policies/checklists (if any)
- Known pain points and recurring issues
- Desired cadence (weekly/biweekly/monthly)
Ready to audit-proof your operations?
Our team works as an extension of yours, providing the expertise needed to manage complex healthcare program integrity without the overhead of a large consulting firm.
Engagement models
We keep engagements practical: clarify the operating model, document what matters, and deliver an action plan your team can execute.
Scoped module support (fixed scope)
Clearly defined features and deliverables completed within an agreed timeline and one-time cost.
Retainer support (ongoing cadence)
Continuous monthly support with a predictable workload, priority handling, and ongoing improvements.
Get a clear view of your program and a plan you can execute.
Request a 340B Health Check to identify priority gaps, strengthen controls, and build a practical readiness path for evolving manufacturer requirements—without forcing a platform change.